People Strategy

Mediation

Let’s talk it out, workplace mediation that works

We understand that workplace conflicts can have far-reaching consequences, from reduced staff morale to increased absenteeism and decreased productivity.

Workplace mediation offers a voluntary, confidential, and impartial solution to help resolve disputes before they escalate further.

Our skilled mediators work as neutral third parties, facilitating open and constructive conversations between employees to address concerns, rebuild relationships, and find mutually acceptable solutions. By tackling conflicts early through mediation, businesses can:

Maintain a positive workplace culture
Prevent the escalation of issues into formal disputes or tribunals
Protect their reputation and retain valuable talent
Minimise stress and disruption for all involved

With Oculus HR’s workplace mediation services, you can address disputes effectively, safeguarding your team’s well-being and keeping your business on track.

Bringing clarity and calm to workplace disputes

Mediation is a practical and collaborative approach to resolving workplace conflicts, and our friendly team at Oculus HR are here to guide you through the process.

Here’s how we can help:

Expert facilitation: We provide skilled mediators who act as neutral third parties, ensuring a fair and balanced process where all voices are heard.
Identifying the root cause: Our mediators dig deeper into the conflict, helping parties uncover underlying issues and work towards sustainable resolutions.
Encouraging cooperation: We guide participants through structured discussions, focusing on shared goals and a mutual understanding.
Tailored approach: We adapt the mediation process to align with your organisation’s culture and specific needs, recognising that every conflict is unique to your people and business.
Efficient and cost-effective: Mediation often helps to resolve disputes quickly, avoiding the need for prolonged disputes or costly litigation.
Strengthening teams: Beyond resolving the immediate issue, mediation helps rebuild trust, improve communication, and create a more harmonious workplace.

With Oculus HR’s mediation services, you can address conflicts constructively, ensuring disputes are resolved efficiently while building a more cohesive team dynamic.

Typical workplace disputes might include:

Disputes between employees
Disputes between an employee and a manager
Cases involving bullying and harassment
Issues relating to sickness and absenteeism
Disagreements over equal pay

We engaged with Oculus HR mid 2023, we were looking for support across the business from the HR function and Oculus HR were able to come in and seamlessly work with our managers and teams. We worked with them for 7 months and they had a positive impact in a very short space of time.

They were able to offer support with the day to day HR function and as well as from a strategic view. We had a positive experience working with the Oculus team.
Since we started working with Oculus HR we can now get on with our day jobs knowing that the team will help us manage our HR and will keep us updated with any significant changes that we need to be aware of.

Oculus HR have helped us update all our policies and procedures inline with current legislation and also manage some difficult personnel issues with the minimum of fuss.
We initially chose Oculus HR because they offered a good value package, with knowledgeable and experienced practitioners, and are also based locally.

We’ve built an excellent working relationship over a number of years, with prompt, reliable and always helpful, up to date, information and guidance on all HR matters – this has proved to be an invaluable service for the Council.
We wanted a local company that could help us navigate the minefield of staff issues, ensuring we were following the right protocols at the right time.

Having the Oculus HR team there to refer to has made a real difference to Lee and I. We both feel we can speak to anyone at Oculus at any time, about any staff-related issue, and we never feel judged or unsupported.

We initially worked with a remote independent HR company, but everything was online, and at times, we felt like we were left to make decisions on our own without the necessary expertise. This created a sense of uncertainty, as we worried about making the wrong decisions or jeopardising the business. Managing staff is never easy, so having the Oculus HR team always available to listen and offer advice has made a huge difference. Just knowing we can pick up the phone, talk to someone, and receive expert guidance and support has greatly improved our working lives.
We liked the fact that Oculus HR were local to ourselves, providing face to face support to feel part of our team. From the outset they felt like a great cultural fit with our business and had a very flexible approach.

The team helped us identify gaps in our processes and kept us abreast of changing legislation, giving us confidence that we have everything in place for our HR needs.

Oculus HR provided us with a solid platform to manage our day-to-day HR requirements in-house. They are also there for us whenever we need more specialist support or advice, providing an extremely professional and responsive service.
We chose Oculus because it’s a local company, run by local people, but more importantly Oculus ‘gets’ what it’s like to run a small independent business and pragmatic support/outcomes.

They’ve had a huge and positive impact in a number of situations e.g. when taking over a business and the HR setup for this, staff management (absence management support etc.), and it’s important for me to have the connection with the team, to know the support is there if/when needed.

We have over 50 employees and I feel an HR partner that understands the real-life of our business is essential!
We chose to work with Oculus HR because of their honest and clear approach. They have given us the confidence to know we are taking the right steps at the right time, and are treating our people fairly and in line with the law.

Oculus HR ensured that we have the proper systems in place, saving us time and money by getting it right the first time!
Oculus HR provided expert HR support that allowed us to focus on our core operations. Their guidance has streamlined our HR processes, improved compliance, and enhanced employee satisfaction.

They made a significant difference in our business by bringing specialised HR expertise that has elevated our operations and efficiency, which has freed up our internal resources.
When looking for HR support for our business we wanted a local company with a personal touch and Oculus HR ticked all the boxes.

Oculus HR worked with us to ensure that all our policies and employment contracts were up to date and met all UK employment law requirements. The friendly team were also always on hand to answer any queries and advise on any employment law issues. We’re very happy with the support that Oculus HR provided!
Having Oculus HR on board has had a fantastic impact on our business. To know that knowledge, support, and advice is just at the other end of the phone/email gives us great peace of mind.

We have Oculus HR on-site at both our offices once a month, which is incredibly reassuring for staff to know that should they need HR advice they have that regular opportunity. It also allows management to discuss any issues on a regular basis and ensure they are dealt with correctly and swiftly.
We were keen to work with a local Northeast based company and upon researching, Oculus HR was the perfect fit for us.

Oculus HR have been an invaluable additional resource to support our in house HR team, giving us the ability to answer staff queries, pull together policies and guide us through processes with ease. They do this in a timely manner ensuring continuous flow for the business. Knowing that a member of the Oculus HR team is at the end of an email or a phone call away to help with any queries and provide guidance, gives us peace of mind that we are doing everything right for our team.
We have used the services of Oculus HR for a number of years as our business has grown from 400 employees to around 1100 today. We initially used Oculus to advise on a very broad range of issues supporting the small HR team we had at that time.

As we have grown, Oculus HR have worked very closely with our team on a number of the more complex matters across a broad range of issues. Their specialist and very knowledgeable team have helped us resolve these quickly and cost effectively with the minimum of disruption.

Oculus HR have built a great understanding of the ethos of Maxim FM and therefore we have been able to release our team to continue with the more normal day to day functions, removing those bumps in the road every company experiences.

The old adage ‘spend money to save money’ certainly applies here. I would recommend Oculus HR to anyone who wants to resolve HR issues and just get on with running their business.
We chose Oculus HR after following an extensive process to identify a HR partner to work with that we could trust and that could support us in our requirements. It was clear after this research that Oculus were a standout firm to work with and we are very pleased with the service received.

Oculus have provided a very reliable solution to our HR requirements and have without doubt given us a much better outlook of HR and all things relating to people within our group. They have provided us with a much more organised suite of documentation and a cost effective solution to assisting us for all relevant matters.

Oculus provided a vast improvement to our HR solutions and provided helpful reassurance to us that we had the right support to deal with a large range of issues that previously weren’t as effectively managed