Exit interviews are incredibly important, especially when it comes to gaining a deeper understanding of employee concerns, morale in the workplace, management processes, day to day operations and more.
Conducting exit interviews also provide the perfect opportunity to identify ways that you can optimise employee retention and maximise engagement opportunities. Ultimately, you will be able to get an overview of employee experience working within your business.
How to conduct an exit interview?
Before you conduct an exit interview, it’s important that you compile a list of questions that will provide you with useful insights. After all, this is an invaluable opportunity to gain a true insight into how your workforce really feel about your company.
With this in mind, you should always ask relevant questions specific to the employee’s role and delve deep into all areas of your business.
Here are some of the questions you should ask:
- What prompted you to begin searching for another opportunity?
- What did you like the best and least about your job?
- Did you feel supported by your manager?
- Did you feel fulfilled in your role?
- Did you feel your achievements were recognised throughout your employment?
- How is staff morale?
- How could our company improve?
- Would you recommend this company to a family or friend?
What are the benefits of exit interviews?
We have complied a list outlining just some of the reasons why exit interviews are important.
You can learn from an employee’s departure
During an employee’s exit interview, you can learn a lot about what your business is doing right and what it is doing wrong through constructive feedback. This last touchpoint will allow you to have an open and honest conversation around why your employee is leaving the business.
Address any concerns
At the same time, having a conversation with your employee about why they are leaving will also allow you to discuss any issues in your business that you should be aware of. This will allow you to address any concerns straight away to prevent any other members of staff from leaving.
Identify areas of improvement
One of the best ways to make improvements within your business is to talk to your workforce. Whether there are issues with training, recruitment or your company’s environment and culture as a whole, learning how your employees truly feel is one of the best ways to make improvements that will make a difference.
Other area’s which you should cover during your exit interview also include management development and succession planning, as well as staff retention issues.
No matter the size of your company, exit interviews can be incredibly beneficial, especially when it comes to looking at ways you can improve your day to day business processes.
Allowing employees to discuss the workplace environment, concerns about misconduct, issues with management or anything else that has led to their decision to leave the business, this opportunity should not be missed.